Hotel Diana, Puebla - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

329 Calle 5 Poniente Colonia Centro, Puebla, Mexico, 72000

Hotel Diana, a 4-star property in the heart of Puebla, features a terrace with city views, complimentary daily manager's reception, and a full-service spa offering hot stone massages.

Premium Soundproof Rooms

Hotel Diana's 27 air-conditioned rooms offer premium bedding, smart TVs with streaming services, and safes. Each soundproofed accommodation includes a private bathroom with complimentary toiletries, while select rooms feature balconies with city views.

All-Day Dining Options

Continental breakfast is served daily from 8:00 AM, complemented by a restaurant and bar/lounge for all-day dining.

Spa and Services

The onsite spa provides massage services, while the terrace offers city views. Additional amenities at Hotel Diana include laundry facilities and a 24-hour multilingual front desk.

Central Historic Location

Located within walking distance to Zocalo (0.5 miles) and Church of Santo Domingo (0.5 miles), the property is 18.5 miles from Hermanos Serdan International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Queen Room

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Double Room Two Double Beds

Max:

4 persons

26 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

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Deluxe King Room

Max:

2 persons

28 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Getting around

A guide to all available transportation options

City Centre

Puebla600 m

Airports

Hermanos Serdan International (PBC) 26.0 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Off-site car park

Luggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Services

Valet parking
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches

Business

Meeting/ Banquet facilities

Children

Children's menu

Spa & Leisure

Sun terrace
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

329 Calle 5 Poniente Colonia Centro, Puebla, Mexico, 72000

Map view

329 Calle 5 Poniente Colonia Centro, Puebla, Mexico, 72000

City landmarks

Museum

Museo Amparo

630 m

Church

Church of Santo Domingo

630 m

PueblaMexico

Alley of the Frogs

800 m

Calle 6 Nte 205

Mercado el Parian

1.1 km

Museum

Casa De Los Hermanos Serdan

980 m

Museum

La Casa Del Mendrugo

680 m

Av. Juan de Palafox y Mendoza

Templo del Ex-Hospital de San Roque

710 m

Calle 6 Nte 205

El Parian

1.1 km

Gallery

Museo Poblano de Arte Virreinal

730 m

Bridge

Bubas Bridge

1.2 km

Park

Historic area of Los Fuertes

2.3 km

Calle Cinco de Mayo 409

Fundacion Jose Luis Bello y Zetina y Museo

800 m

Square

Paseo Bravo

850 m

Museum

Automobile Museum Puebla

710 m

Calle 2 Nte 2

Museo Universitario Casa de los Munecos

710 m

Calle 5 de Mayo #1605 Templo de Santa Monica

Escultura del Senor de las maravillas

1.1 km

Gallery

The neighborhood artist

1.3 km

Church

La Compania Templo del Espiritu Santo

700 m

Osa Mayor 2520

Estrella de Puebla

3.4 km

Av 14 Oriente 805 Barrio del Alto

Templo de San Francisco

740 m

Museum

Museo Regional Casa de Alfenique

940 m

Museum

Poblano Museum of Popular Art

880 m

Avenida 14 Poniente 305 Col. Centro Historico

Museo de Arte Popular Santa Rosa de Lima

900 m

11 Norte and 12 Poniente

Museo Nacional del Ferrocarril

1.0 km

16 de Septiembre 507

Casa del Dean

710 m

Library

Profetica

710 m

Nearby

Park

Zocalo

530 m

PueblaMexico

Biblioteca Palafoxiana

390 m

cnr Avs 3 Oriente & 16 de Septiembre

Cathedral of Puebla

490 m

Museum

Museo Jose Luis Bello y Gonzalez

230 m

Restaurants

Hotel Marques del Angel

10 m

Avenida 5 Poniente 332 Col. Centro

Fonda la Mexicana

180 m

3 Poniente No. 316 y 16 3 Poniente No. 316 Colonia Centro

Miel de agave

300 m

7 poniente 110 2B col. centro Entre 16 de Septiembre y 3 Sur

Bunaday

280 m

3 Poniente 143-A Colonia Centro

El encanto

280 m

Avenida 5 Poniente 105-B Col. Centro

Cafe Wimpys

380 m

Avenida 7 Poniente 102-b 7 poniente 102-b Colonia Centro

Reviews and Ratings

Feedback from previous guests about their experience.

70%

enjoyed the hotel and would happily stay again

7.0/10

Very good

Rooms

7.2

Location

9.4

Service

8.0

Dining

6.2

Joseph

United States, November 2024

7.4/10

I had a mixed experience at Hotel Diana. The location was fantastic, right in the heart of Puebla, making it easy to explore the city. But my room had its challenges, including no windows and noticeable wear and tear. Overall, it was budget-friendly, which is a plus.

Rooms

5.0

I stayed in a Deluxe King Room that didn't have any windows and had some obvious wear. Plus, the thin doors let in a lot of noise from the hallway and nearby air conditioning. My friend had a Junior Suite with a tiny balcony and could see the cathedral, which was a nice touch.

Service

7.0

The staff was friendly and helpful, especially one member who spoke great English. I found their service level surprising since I expected more tourists. However, the noise from the elevator at night was quite bothersome.

Location

9.0

The hotel's location was definitely the highlight. It's super central, close to all the main attractions, including the Zocalo. I loved being able to walk to shops, food, and beautiful cathedrals.

Dining

5.0

Dining options were a bit disappointing for the price. The breakfast mostly consisted of just fruit and toast, which didn't meet my expectations.

Facilities

6.0

The hotel had good facilities like valet parking and room service. However, I wished there were more coat hangers in the room, especially since I forgot to bring my own.

Neal

United States, November 2024

6.8/10

I had a pleasant stay at Hotel Diana, which offered a spacious junior suite with two charming Juliette balconies. The location was perfect, just a five-minute walk to the Zócalo and other attractions. However, the open courtyard design led to some noise disturbances, especially during the evenings, which affected my overall relaxation.

Rooms

9.0

My junior suite was expansive and beautifully appointed, featuring two Juliette balconies. Although there was some noise from the courtyard, the large wooden doors helped block out the cold air and some sound.

Service

8.0

The staff were consistently friendly and accommodating. I appreciated their quick response when I called about the noise. However, I found the check-in time a bit limited, which seemed odd.

Location

10.0

The hotel is situated in a fantastic part of Puebla, just a short walk from the main square and various restaurants and cafes. It made exploring the historic downtown incredibly easy.

Dining

9.0

The on-site café offered a fantastic breakfast, making mornings good. I didn't dine beyond breakfast, but I was pleased with the quality of what I had.

Facilities

8.0

The facilities were well-maintained, featuring a lovely rooftop bar with stunning views. I loved the overall atmosphere of the hotel.

James

United States, November 2024

6.8/10

My stay at Hotel Diana in Puebla was a mixed experience. On one hand, the central location made it easy to explore nearby attractions and enjoy the local cuisine. However, I faced some challenges with noise levels and the check-in process, which could be improved.

Rooms

6.0

I stayed in a Standard Queen Room. It was clean, but I had noise issues because my room faced the interior courtyard. I could hear conversations from the restaurant during breakfast. The bed was huge and comfortable, which I appreciated.

Service

7.0

The staff was really welcoming, especially Jerardo at the front desk, who always checked in on me to ensure I had everything I needed. However, my check-in experience was frustrating due to a long wait with no staff available after 11pm.

Location

9.0

The hotel is in an excellent, central location, making it easy to walk to shops, restaurants, and cathedrals. It truly made my trip more enjoyable since everything was close by.

Dining

5.0

I found the breakfast offered was quite disappointing, consisting only of fruit and Melba toast, which started later than I needed due to my travel schedule. It would be nice to see more variety available.

Facilities

7.0

The hotel provided a good range of facilities, including room service and laundry options, though some amenities like the ability to charge devices could be improved.

Daniel

United States, October 2024

7.0/10

My stay at Hotel Diana was quite enjoyable. The location was perfect, just a short stroll from the Zocalo, which made exploring the historic center easy. I loved the character of the colonial building and the spacious room with two Juliette balconies, though the occasional noise from the courtyard disrupted my sleep. Overall, I would rate my experience as solid.

Rooms

9.0

The Junior Suite with Balcony was huge and comfy, featuring large wooden doors that provided a good barrier against noise.

Service

9.0

The staff was friendly and accommodating. I appreciated their attentiveness, especially when they promptly lowered the music from the courtyard when I called the front desk.

Location

9.0

The hotel's location is excellent, so close to the main attractions and restaurants in the historic Downtown of Puebla.

Dining

7.0

While the on-site café had a fantastic breakfast, I found the restaurant offerings lacking—especially the coffee, which was instant and not worth the price.

Facilities

8.0

Amenities like room service and laundry were available. Though I didn't use them, they seemed well-equipped.

Carl

United States, October 2024

7.0/10

I had a pleasant stay at Hotel Diana in Puebla, with comfy beds and friendly staff making me feel welcome. The location is excellent, just a short walk from the main square and the beautiful cathedral. However, the dining experience was disappointing, especially since the breakfast was minimal with just coffee and fruit.

Rooms

7.0

My room was quite comfortable, although it didn't have a window to the outside. The air-conditioning worked well, but I did have some noise issues since my room faced the interior courtyard.

Service

9.0

The staff were incredibly kind and attentive, particularly Jerardo, who always checked in on me and suggested enjoying a drink on the rooftop terrace. That personal touch really enhanced my stay.

Location

10.0

The hotel is in a super central location, just five minutes from the main square and near the historic center, making it easy to explore Puebla.

Dining

5.0

The dining was quite disappointing. Breakfast was just coffee and fruit, which felt more like an afterthought rather than a fulfilling meal.

Facilities

7.0

The hotel offered basic facilities like room service and housekeeping, but nothing extraordinary stood out during my stay.